Statistics

You can create comprehensive website and chat statistics with Promptchat.

In this topic:

  Overview

  Elements

Overview

You can create and export .pdf statistics for the following criterias:

- Export for a specificed date period using the calendar

- Export for current month

- Export for the previous month

- See the search keywords used in the period

- See the referral pages which sent visitors to your site

- Create statistics on the performance of your online marketing campaigns

- Create statisc for a single domain on your account

- Create statistics per chat categories (For example; how many sales category chat sessions you had in a time period)

- Create statistics per departments (For example; how many live chat sessions were related to the support department given a certain time period.

- And a combination of all the aboves.

NOTE:

All reports are exported into a pdf file. Ready for attaching in an email message etc...

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Elements

Use the statistics menu to set the criteria for your statistics.

From date

Enter the starting date for your statistics.

To date

Enter the end date for the statistics you are creating.

Step

Pick from the drop down menu the time period, how you want your statistics broken down.

Campaign

If you are looking to create statistics for a particular online campaign, you can choose the campaign from this drop down menu.

Details on how to use the campaign feature can be found in the Campaigns section.

Domain

If you want statistics for a single domain on the account, you can pick it from this drop down menu.

Category

If you want to create statistics for a particular chat category, you can set it here.

Pick the chat category from this drop down menu.

Department

If you want to create statistics for a particular department, you can set it here.

Pick the department from this drop down menu.

Add button

By Cicking the Add button you confirm your settings.

Export statistics button

By clicking the Export for the specified period button you can export your statistics to a .pdf file.

Note: you will need to confirm a file name and the location for the exported statistics on your computer before the statistics is created.

Export fro current month button

When you click the Export for current month button, the system will export your statistics per your settings only for the current month time period.

Export for previous month button

When you click the Export for previous month button, the system will export your statistics per your settings only for the previous calendar month time period.

Grid

Below you wi see the statistics grid.

Remove button

The Remove button will remove any selected statistics from the grid.

Clear button

The Clear button will clear the statistics settings.

Close button

The Close button will close the Statistics window.

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