ChatHistory

Promptchat will indefinetly save all chat transcripts on your account. These chat transcripts cannot be deleted unless specifically asked for. Only your system administrator or service provider can delete this data.

In this topic:

  Overview

  Elements

Overview

Promptchat wil save all chat transcripts indefinetly on your account to a secure database.

Each chat session will have its own unique;

- automatically generated ID and

- contain the date, together with a start and end time of each chat session and

- the operator(s) who handled the live chat session and

- the GEO location of the visitor together with the Name and Email address of this visitor (if the operator renamed the visitor and if their email address was given.)

- custom parameter (if any)

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Elements

The following eements make up the Chat history panel.

Date

Use the Calendar to pick a particuar day and read chat history for that day.

Previous day button

For ease of use, you can avoid going through the calendar to pick a new date and you can simply browse the chat history day by day using the Previous day and the Next day buttons.

Next day button

For ease of use, you can avoid going through the calendar to pick a new date and you can simply browse the chat history day by day using the Previous day and the Next day buttons.

Grid

Chat history Grid shows you the text of the chat session as it happened.

See screenshot below;

Contact e-mail

If you request your visitors to enter their email address in the chatbox before you allow them to enter into a chat session with you, you will see their contact email address in this column.

Chat content

In the grid you will see the chat transcript.

Close button

You can close the Chat history window by clicking the Close button.

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