Overview

The primary objective of introducing a live chatbox on a website is to provide real-time support to website visitors.

PASSIVE SUPPORT MODE:

Which in turn has two options.

Passive Embedded OR Passive floating Chatbox.

You do not initiate the chat.

The site visitor takes the initiative and is aware of that option the moment he clicks onto your pages and sees the icons which advertise the online chat facility.

Typically to be used when content of the site has to be digested rather than just skimmed.

The pop up is a more blatant reminder to the site visitor and the embedded fits neatly into the flow of his absorption as he reads across the page. 90% of all websites using live chat software use it to provide online customer support.

If you are implementing live chat to provide instant assistance to your web visitors, this is your preferred mode.

Make sure you place the chat icon on your website to visible areas. Recommended button integration to use: Floating Chatbox.

For Embedded Chatbox integration you are to use a differefnt script in addition to the master script. Contact your live chatbox administrator to retrieve the embedded chatbox script.