Introduction

Your Default Promptchat Account Settings

Your Promptchat system comes preconfigured.

Here are the basics;

- The chatbox is set to automatically open on the right hand side of your webpages

(Change it by going to: Administration/Chatboxes/default chatbox/scroll down to the 'Auto open' menu

item and untick the box.

- From this point onwards, the chatbox will only open if a visitor clicks on the chat request icon on your website,

(or you manually invite him/her from the user interface)

- The colour of the chatbox by default is black (Change it by going to: Administration/Chatboxes/Skin menu point.

(Choose your desired skin from the drop down menu and press Save.)

How it works and getting started:

a) You will receive audio/visual alerts on your computer as soon as a web visitor types in the chatbox .

(Change it by going to: Configurations/Options)

b) You should install speakers on your computer where you want to use Promptchat

(Otherwise, you receive only visual alerts (flashing button) - generally NOT enough in a busy office)

c) You can install the Chat Operator software on as many PCs as you like

(You must have a different username/password for concurrent work)

d) Promptchat has a 'leave a message form'. Your website visitors can leave a message through the

chatbox when you are not online.

HOWEVER, you will not receive these messages until you set the email address where you want

to receive these messages in the Operator Software.

Do this by going to: Administration/Chatboxes/Default chatbox/scroll down to 'Leave a message Email

menu point. Enter your email address here.

e) There are default graphic icons set for the online button and the offline button.

These buttons will show in the location per your configuration in the Chatboxes menupoint - Online/Offline icon and see the offset horizental/vertical values.

These buttons automatically change on your website depending on your online/offline status.

You can change them to your own graphic images by going to:

Administration/Chatboxes/Default chatbox/scroll down to online icon and offline icon.

Select a .png or .jpg image.

How it works and getting started

a) You are to receive audio/visual alerts on your computer as soon as a web visitor types in the chatbox .

(Change it by going to: Configurations/Options)

b) You should install speakers on your computer where you want to use Promptchat

(Otherwise, you receive only visual alerts (flashing button) - generally NOT enough in a busy office)

c) You can install the Chat Operator software on as many PCs as you like

(You must have a different username/password for concurrent work)

d) Promptchat has a 'leave a message form'. Your website visitors can leave a message through the

chatbox when you are not online.

HOWEVER, you will not receive these messages until you set the email address where you want

to receive these messages in the Operator Software.

Do this by going to: Administration/Chatboxes/Default chatbox/scroll down to 'Leave a message Email

menu point. Enter your email address here.

e) There are default graphic icons set for the online button and the offline button.

These buttons will show in the location per your configuration in the Chatboxes menupoint - Online/Offline icon and see the offset horizental/vertical values.

These buttons automatically change on your website depending on your online/offline status.

You can change them to your own graphic images by going to:

Administration/Chatboxes/Default chatbox/scroll down to online icon and offline icon.

Select a .png or .jpg image.